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211

 211 is a call centre that has been set up within the Information Technology Centre, Division of Finance and Enterprise Development in the Tobago House of Assembly (THA). The first of its kind in the English speaking Caribbean, it provides information on government services in Tobago and provides 24-hour access to emergency service providers on the island. Residents of, and visitors to Tobago can dial these three (3) digits to gain toll-free access to a wide range of services provided by the Divisions of the THA.

Persons seeking information on government services or requiring emergency access to Tobago Emergency Medical Services (TEMS), Police and Fire Services are encouraged to use the “211” service. The information available includes, but is not limited to:

  • Agriculture
  • Community Development
  • Cove Eco-Industrial & Business Park
  • Culture
  • Educational Opportunities
  • Enterprise Development
  • Health Services and
  • Housing.

In the database is a wealth of information to benefit the elderly, the youth and entrepreneurs alike. To access the service, dial “211.” The call is automatically transferred to a trained Contact Centre Agent (CCA). At the customer’s request the CCA conducts a search of the database and relays information to the customer. If the information is not readily available, the CCA will take the details, source the information and provide a status update to the customer within 24 hours. In some cases the CCA may need to refer the customer to the relevant Department or Division within the THA.

The 211 Call Centre represents the commitment of the Tobago House of Assembly to enhance access to quality services to residents of, and visitors to Tobago with a view to bringing government closer to the people. This is consistent with the desire of the Tobagonian, the Comprehensive Economic Development Plan (CEDP) for Tobago, as well as Vision 2020 – the Government of Trinidad and Tobago’s development policy framework. We have taken great care to produce a service of which all can be justifiably proud.

Employment: Ideal applicants for the position of a 211 Contact Centre Agent must possess five (5) GCE/CXC Ordinary Level subjects (including English Language) and must be computer literate. Due to the nature of the post, applicants must also possess excellent interpersonal and communication skills and be a team player. Work is assigned on a shift system; therefore it is important that the applicant be able to work during the hours that may be assigned.

Prospective candidates should send their resume to:

The Chief Executive Officer,
Tobago Information Technology Ltd.,
Information Technology Centre,
Corner Connector & Signal Hill Main Road,
Signal Hill,
Tobago.

 

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